Venga-generated guest intelligence (ie check average, last three bottles of wine purchased, total visits across group, etc.) as well as OT notes/tags delivered in daily Venga pre-shift email reports with social data and photos pulled for each guest when possible.
Reviews from 12+ sites aggregated in a daily feedback report and on cloud-based dashboard. Sentiment analysis of reviews to uncover insights. Post-dining surveys intercept negative reviews while collecting actionable feedback. Both surveys and OpenTable reviews are tied back to POS data to show associated server, check total, and menu items.
Guest segmentation by visit, spend, and purchase history to target email and Facebook campaigns. Automated emails that are triggered by visit benchmarks (We Miss You, Cross-Pollination, Nurturing). Campaigns tied back to OpenTable & POS data to track the reservations/revenue generated by each.
VENGA + GUESTCENTER
Real-Time Data Sync
Expanded Lookahead Capabilities, 90 days out
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